I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Due to the unprecedented global pandemic, our courier partners are also adhering to the recommended safety measures such as social distancing which may cause a reduction in their manpower and speed of processing.
We kindly seek your understanding on this as we are all doing our best to ensure the safety and wellness of everyone.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We’ll make sure that you only receive premium quality products, as your health and satisfaction with our supplements is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address [email protected].
|Delivery Address||Shipping Fee||Shipping Time|
|United States||FREE||4-8 working days|
|Australia||$15.95||10-15 working days|
|Canada||$15.95||10-15 working days|
|Ireland||$15.95||10-15 working days|
|New Zealand||$15.95||10-15 working days|
|United Kingdom||$15.95||10-15 working days|
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Once your order is shipped, you will receive an email with your shipping tracking ID and a personalized link that allows you to check your shipment anytime you like.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, we cannot cancel it. If it hasn’t, all you need to do is email us at [email protected] with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.
Once the parcel has been sent out, we cannot guarantee that the change of address will be accepted by the courier. So please contact us as soon as possible to avoid issues with delivery.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
- redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
- refund the value of the product (excluding delivery costs) dependent on whether it remains in its original condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Barefoot Origins accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please email [email protected] with: – Your order number.- A picture or video of the damaged product. I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to email us at [email protected] and we will do our best to reply within 24 hours 🙂